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Klarna FAQs

KLARNA FAQs

 

WHERE IS MY ORDER?

Log in or enter your order details on the order tracking page to see its status. You can also cancel items, track the delivery status or arrange for a return.

STILL CAN'T FIND YOUR ANSWER?

ASK OUR SUPPORT TEAM

 
Mon - Fri : 10:00 AM to 6:00 PM

ABOUT KLARNA

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Pay online or in the app

Review your latest purchases and make payments in the Klarna app or online.

Get the Klarna app: klarna.com/app

Log in online: app.klarna.com/login

Klarna customer service: klarna.com/uk/customer-service

Safe and secure

When you pay with Klarna, you're always covered through Klarna's Buyer Protection Policy, which includes modern safeguards to protect your information and prevent unauthorised purchases.

Frequently asked questions

Visit the FAQs page to find out more about using Klarna

HOW DO I USE KLARNA ON REVYV.CO.UK?

We offer Klarna payment options to our customers, and here's how to pay with Klarna on your next Revyv order:

  • At checkout, select Klarna as your payment method.
  • Choose whether you'd like to Pay in 30 days or Pay in 3 interest-free instalments.
    • Pay in 30 days: you'll get 30 days to complete your payment
    • Pay in 3 instalments: your first instalment is collected once we've confirmed your order. The remaining two instalments are then collected automatically every 30 days.
  • Then, simply enter the required payment details and complete your order.
  • You'll receive an email from Klarna with an invoice and information about payment

PAY IN 3 INSTALMENTS WITH KLARNA

How does Pay in 3 interest-free instalments work?

Pay later in 3 interest-free instalments allows you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. The first instalment will be collected when your order is confirmed by Revyv. The second and third instalments are collected 30 and 60 days later after the first instalment, respectively. You can always monitor your payments schedule in the Klarna app.

Am I eligible for Pay later in 3 interest-free instalments?

To use Pay later in 3 interest-free instalments you must be 18 or over. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

 

You must be at least 18 years old and a UK resident to be eligible for this credit offer. See the Pay Later Terms and Conditions for more info

 

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.


PAY IN 30 DAYS WITH KLARNA

How does Pay in 30 days work?

Get the items you love, all orders are shipped right away! You've got the chance to try on your purchases and return anything that's not right. Only pay for what you've kept. Pay 30 days after it's been shipped. No interest, no fees! (If paid within 30 days).

Am I eligible for Pay in 30 days?

To use Pay Later in 30 days you must be at least 18 years old, have a UK bank account and a UK residential address. Whilst this option is widely promoted, Pay Later is subject to your financial circumstances. When choosing Pay Later, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay in 30 days?

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay in 30 days by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

 

You must be at least 18 years old and a UK resident to be eligible for this credit offer. See the Pay in 30 days Terms and Conditions for more info

 

Please spend responsibly. Borrowing more than you can afford could seriously affect your financial status. Make sure you can afford to make your monthly repayments on time.